Hyster enjoys a terrific relationship with the majority of its clients due its focus on creating total customer satisfaction through its world class manufacturing. Our objective is to foresee the needs of all our clients as well as deal with them with forklifts that provide the value, the performance and the reliability that they require.
At Hyster, we believe in starting with the customer. We annually conduct focus groups and offer an on-going voice of customer research both on line as well as in the field. We have over 400 design engineers to translate that input into smart designs by implementing our rigorous review gate process. Advanced tools and virtual prototype builds help make certain that the best machine practices come together. Other advanced tools including virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
All of our machinery are subjected to environmental, virtual and physical tests, so as to guarantee the lowest cost of ownership and total reliability. Not only do we test against our own standards, but we are also always testing against the competition's products. Our final tests take place in real-world customer applications so as to make sure that our products have met our highest standards.
Demand-Flow Manufacturing Which is Smart and Lean
Hyster's manufacturing is world-class driven by its DFT or Demand Flow Technology. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to deliver total client satisfaction and flawless quality 100% of the time, every time.
Total Quality All The Time
To initiate excellence from the start, Hyster utilizes an integrated MES or Manufacturing Execution System. The job of the MES is to manage the flow of production. The MES coordinates line activities such as quality verification and part sequencing. It also utilizes quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in every shift. These audits really hold each and every worker accountable for constant quality, combined with the 5s workplace organization in place to help us accomplish it.
Hyster offers a range of high quality features as standard with our products. By remaining dedicated to our focus on both safety and quality, and by being innovative from start to finish, we deliver some of the best material handling machinery on the market. These are only a few of the reasons Hyster has become a leader within the industry.